How to exchange
We want to make sure you are completely satisfied with your purchase. We do our best to provide accurate images and descriptions online. If for any reason you are not happy, you are welcome to exchange your item(s).
In case of exchange due to size, we can exchange the product with preferred size. For any reason, you’re unsure to keep the product you purchased feel free to get in touch with our team at theurbanque@gmail.com we will be happy to offer other alternative product you can exchange with.
Please note any product will be eligible of exchange if we’re notified within 02 days of receiving your package.
In case of exchange, reverse paid shipping can be arranged by us or you can send the product back to our warehouse to examine & allow 24-48 hours to get back to you.
- Your Pickup will be arranged by theurbanque within 2-3 working days of your request.
- If you want to exchange the product, you must provide a repacking video. This is mandatory to be eligible for the exchange.
- You need to pay a courier charge of 100 INR. Payment must be made on the same day using the provided QR code.
- We will only be able to process your exchange item once we have received the product.
- All Products must be unused, unwashed and returned with the original packing & tags when we receive it.
In case, the order does not meet the above conditions exchange request will not be processed and your order will be sent back to your picked up address.
We have very high standards for our quality control and all our products are handmade and distributed from our head office. All goods are checked prior to dispatch. However, if you do receive faulty products please notify us within 2 days of receiving your product at theurbanque@gmail.com & our team will get in touch within 24-48 hours. If possible we will firstly repair or replace faulty items, otherwise, a full refund will be provided.
Return your product to:
L-211, Naag Mandir Road Shastri nagar
Delhi 110052